F.A.Q

1,CAN I CHANGE MY DELIVERY ADDRESS?

we can change delivery address for you before sending out your parcel. If your parcel has been dispathched, we are unable to change the delivery address.

2, CAN I AMEND MY ORDER?

We can amend orders/items before dispatching your parcel.

3, CAN I CANCEL MY ORDER?

Please email our customer service:cs@abercrombiefitchstore.com for help.

4, WILL YOU DELIVER TO MY UNIVERSITY ADDRESS?

Yes we do deliver to university addresses. Please ensure you have entered the correct information such as; room number, name of residency hall, building block, or department.

5, HOW DO I USE A PROMOTION CODE?

Once you have added your items to the basket and are ready to complete your purchase, you will see a 'use promotional voucher' button at checkout.To redeem the offer just enter the relevant promo code into the box. Please note that promotional codes cannot be applied after the order has been placed.

6, What should I do if my order never arrived?

Please email contact customer service for assistance.

7, Is it safe to order on line?

Yes, please don't worry about that! It's safe and easy to order on our website. Industry-standard encryption technologies are adopted when transferring and receiving customer data exchanged with our site server. Moreover, McAfee? security technology is also introduced by our website to help protect you from identity theft, credit card fraud, spam and malicious software.

8, WHEN CAN WE TRACK OUR PARCEL?

We kindly remind you that the order status online will be trackable in the next 72 hours due to package dispatch.

9, What should I do if the items were damaged upon receipt?

You need to inform us immediately upon receipt of shipment. Once you noted the product was damaged during shipment, we may require the item to be sent back to us or have the picture of the damaged item to be reviewed before we send out a new replacement or issue a refund.

10, When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).